FAQ

Add items to your cart, then head to checkout. You'll get an order confirmation by email as soon as it's placed.

All major cards (Visa, Mastercard, American Express), plus PayPal, Apple Pay, Google Pay and Shop Pay. The exact options available are shown at checkout.

Yes. Checkout is handled by Shopify and payments are encrypted. We never see or store your full card details.

Orders can be cancelled for a full refund any time before they're dispatched. Email admin@fantas.com.au with your order number as soon as possible.

Free tracked shipping on all orders within Australia. International orders are a $20 AUD flat rate.

Australian orders are delivered within 7-14 business days. International delivery times vary by location, so email us before ordering for an estimate. Full details in our shipping policy.

Yes. International orders ship for a $20 AUD flat rate. Import duties or taxes charged by your country are not included and are the customer's responsibility.

Every order ships with tracking. You'll get a tracking number by email once it's dispatched. It can take a day or two to start updating.

You can return unused items in their original condition and packaging within 30 days of delivery. Change-of-mind return postage is paid by the customer. See our returns and refunds policy for full details. Your rights under Australian Consumer Law always apply.

Email admin@fantas.com.au within 30 days of delivery with your order number and photos. We'll send a free replacement or a full refund including shipping, your choice.

Approved refunds go back to your original payment method within 5-10 business days.