Refund policy

Last updated: 4 October 2026

We want you to be happy with your Fantas Living gear. If something is not right, we will make it right. Please read this policy before ordering.

30-day change of mind returns

If you change your mind, you can request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, and in a resalable state. Return postage is the customer's responsibility. Once we receive and inspect the item, we will refund the purchase price to your original payment method, less the original shipping cost if it was paid.

For hygiene reasons, we cannot accept change of mind returns on any item where sealed packaging has been opened.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery at admin@fantas.com.au with your order number and photos of the issue. We will arrange a free replacement or a full refund including all shipping costs, at your choice. You will not be asked to pay return postage in these cases.

Order cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Once dispatched, the returns process above applies. Email admin@fantas.com.au as soon as possible if you need to cancel.

How to start a return

Email admin@fantas.com.au with your order number and the reason for the return. Please do not send items back before contacting us, as we will need to provide the correct return address. Returns sent without prior contact may not be processed.

Refund processing

Approved refunds are issued to your original payment method within 5-10 business days of approval. Depending on your bank, it may take a few additional days to appear on your statement.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes these rights, and our 30-day change of mind window is offered in addition to them.