Shipping policy

Last updated: 4 October 2026

This policy explains how Fantas Living dispatches and delivers your order. Please read it before purchasing.

Processing and delivery

We process orders as quickly as possible. You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it is dispatched.

Australia: delivered within 7-14 business days.
International: delivery times vary depending on your location and local customs. Email us at admin@fantas.com.au before ordering for an estimate for your address.

Delays can occasionally occur due to carrier backlogs, weather or peak periods. If delivery speed is critical for you, please email us before ordering.

Shipping rates

Australia: free tracked shipping on all orders.
International: $20 AUD flat rate.

Tracking

Every order ships with tracking. You will receive a tracking number by email once your order is dispatched. Tracking can take a day or two to begin updating after dispatch. This is normal and does not mean your order is lost.

Customs, duties and import taxes

International orders may be subject to import duties, taxes or customs charges levied by your local authority. These charges are not included in your order total and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

Incorrect addresses

Please check your shipping address carefully at checkout. If an order is returned to sender due to an incorrect or incomplete address, we can re-ship it once you cover the additional postage. Contact us immediately at admin@fantas.com.au if you notice an error, as we can often correct it before dispatch.

Lost or significantly delayed orders

If your order has not arrived within the delivery window, email us at admin@fantas.com.au with your order number and we will investigate with the carrier. If an order is confirmed lost in transit, we will replace it or refund you in full.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law, including your right to a remedy where goods are not delivered within a reasonable time.